MobileActive.org

Claim Mobile is a platform designed to support a
project that subsidizes healthcare by reimbursing health service
providers in Uganda for treatment of patients with sexually
transmitted infections. As with many development projects, the
Uganda Output-Based Aid (OBA) project involves a number of
stakeholders: the service providers, the project implementers,
the financiers, and the Ugandan government. Design of an appropriate solution requires meeting the various and conflicting requirements of all of these stakeholders. In this paper we detail
the rapid design and testing of a pilot implementation of a
mobile and web-based system for processing claims forms, based
on two prior field visits to Uganda. Based on a comparative
device study, semi-structured interviews, health clinic surveys,
and a brief deployment, we affirm the selection of the mobile
phone as a platform from the health clinic perspective, and
further suggest that effective design for development requires
more than addressing requirements of the the “users” of the
mobile phones but also all the other stakeholders involved, who
may have conflicting requirements.