A study of emergency response work: patterns of mobile phone interaction



A study of emergency response work: patterns of mobile phone interaction data sheet 639 Views
Author: Landgren, Jonas; Nulden,Urban
Publication Date: 1 May 2007
Publication Type: Report/White paper
Publisher/Journal: Association for Computing Machinery
Abstract:

This paper presents descriptive accounts of time-critical organizing in the domain of emergency response. Patterns of mobile phone interaction in such work is analyzed showing how the dyadic exchange of mobile phone numbers between the actors plays an important role in the social interactions in the organizing and sensemaking of the emergency. Enacted sensemaking is used as an analytical framework. Implications for design of emergency response information technology are outlined and discussed.

Countries: United States
Global Regions: North America
Paper URL: http://doi.acm.org/10.1145/124...
Citation: Landgren, Jonas; Nulden,Urban (2007). A study of emergency response work: patterns of mobile phone interaction, Proceedings of the SIGCHI conference on Human factors in computing systems, April 28-May 03, 2007, San Jose, California, USA