TrixBox

Planning and Implementing a Mobile Interactive Voice System

Posted by MelissaLoudon on Sep 22, 2010

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Planning and Implementing a Mobile Interactive Voice System data sheet 11784 Views
Author: 
Melissa Loudon
Abstract: 

In this article, we look at tools and systems for Interactive Voice Response (IVR). IVR allows callers to navigate an automated menu by pressing keys on their phone keypad, reaching either an extension ('press 1 for sales, press 2 for support'), a further menu, or audio content. Such content might be pre-recorded - for example, a weather report - or retrieved from a database and read out by an automated voice, which most mobile users will have encountered when calling in to request an airtime balance or bill amount. IVR systems can also be configured to allow people to record their own content.

Long neglected in favor of SMS, mobile apps and the mobile web, voice is enjoying a resurgence in mobile tech for social change projects. There are good reasons for this:

  • Voice is universally available on even the most basic handsets
  • Voice has much greater capacity for information exchange (although not for automated translation) than either SMS or USSD
  • Voice systems don’t require literacy
  • Voice is familiar, and often a trusted channel for communicating confidential information.
  • Voice systems can quite easily be developed in multiple languages, or in local languages not supported on all handsets. 

In this article, we look at tools and systems for Interactive Voice Response (IVR). IVR allows callers to navigate an automated menu by pressing keys on their phone keypad, reaching either an extension ('press 1 for sales, press 2 for support'), a further menu, or audio content. Such content might be pre-recorded - for example, a weather report - or retrieved from a database and read out by an automated voice, which most mobile users will have encountered when calling in to request an airtime balance or bill amount. IVR systems can also be configured to allow people to record their own content.

Mobile Tools: 
Asterisk
Avaaj Otalo
Bubbly
Freedom Fone
FreeSWITCH
VoxPilot VoxBuilder 


 




  
TrixBox


Posted by PrabhasPokharel on Aug 21, 2009





 

        
      
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TrixBox data sheet 4008 Views

	

      
Website for the Tool: 

    

            

                    http://trixbox.org        

        





      
Organization that developed the Tool: 

    

            

                    Fonality        

        





      
Main Contact: 

    

            

                    Andrew Gillis        

        





      
Problem or Need: 

    

            

                    
Asterisk is a powerful PBX system, but requires a lot of effort to just install. There was a need for something that was easier to install and administer, thus the creation of TrixBox.
        

        





      
Main Contact Email : 

    

            

                    http://fonality.com/trixbox/support        

        





      
Brief Description: 

    

            

                    
TrixBox offers two options, TrixBox CE and TrixBox Pro. TrixBox CE is an open telephony platform that combines the best of the open source telephony tools into one easy-to-install package. Based on an enhanced LAAMP (an open source bundle of Linux®, Apache™, Asterisk®, mySQL®, and PHP), the TrixBox dashboard provides easy to use, Web-based interfaces to setup, manage, maintain, and support a complete IP-PBX system. TrixBox Pro is an enhanced version that comes with more support than TrixBox CE.
        

        





      
Tool Category: 

    

            

                    App resides and runs on a server        

        





      
Key Features : 

    

            

                    
Unlimited Extensions, Voicemail and fax Support, VoiceMail to email and web, IVR Menu System, Ring Groups, Call Queues, Conferencing, Time-Based Routing, Music On Hold, Paging and Intercom, Admin Status Screen, Package Manager for easy updates, Network Settings and Phone Provisioning Tool, Opern Source Echo Cancellation.
        

        





      
Main Services: 

    

            

                    Interactive Voice Response (IVR)        

        





      
Tool Maturity: 

    

            

                    Currently deployed        

        





      
Platforms: 

    

            

                    Linux/UNIX        

        





      
Current Version: 

    

            

                    2.4        

        





      
Program/Code Language: 

    

            

                    C/C++        

        





      
Support Forums: 

    

            

                    http://www.trixbox.com/support-and-training/community        

              

                    http://help.trixbox.com/        

        





      
Languages supported: 

    

            

                    English        

        





      
Is the Tool's Code Available?: 

    

            

                    No        

        





      
Is an API available to interface with your tool?: 

    

            

                    Yes        

        





      
Global Regions: 

    

            

                    Sub-Saharan Africa        

        





      
Featured?: 

    

            

                    Yes        

        





      
Featured on homepage?: 

    

            

                    Yes