MobileActive.org

 This paper is a collection of five ethnographic reports examining the role of ICT in Uganda. The first is not particulalrly mobile focused and looks at how those who have access to internet in Uganda use it. The second report is about the ways ICT is changing print media. The third report focuses on the the opportunities ICT present for civil society and non-governmental groups. The next report outlines the way the ICT sector in Uganda was developed. The last report examines ways that ICT may be used in government accountability.

A number of countries recently experienced protests organized by citizens that were in pursuit of accountability and openness from government.  It was witnessed that social media played a highly important role in those events; among others, continuously providing updated information, establishing human networks, forming opinions, mobilizing people, and taking concerted actions.

Of course, social media is not the sole reason that made the events happen.  However, it can be at least said that the general public were encouraged to move into the actions for their enhanced well-being.  From a broader perspective, those occurrences also showcase that Information & Communications Technologies (ICTs) can help enhance social development among people.

This short note seeks to develop analysis on the role of social media in social development, in the wake of the increasing diffusion of mobile phone Internet access. 

As internet and mobile phone use increases, technology is transforming the field of transparency and accountability making it an increasingly dynamic space across the globe. Technology is helping to improve citizen participation in decision-making and producing new ways of identifying public service challenges through processes such as ‘data mashing’.

This paper documents current trends in the way technology is being used to promote transparency in different parts of the world. It reviews over 100 projects from across Africa, Asia, Europe and Latin America, examining how new technologies are re-energising traditional methods. In particular, it focuses on how these new technologies are helping to engage different actors from citizens, media, authorities and the private sector.

Our research finds promising success stories alongside less accomplished examples. The authors argue that a key element of successful technology use in transparency and accountability efforts is their speed – both in execution and in stimulating change. Well-designed efforts produced relevant and usable information that can be used to demand accountability quickly. Technology for transparency and accountability tools need not be sophisticated, but it does need intelligent design that is relevant to the local context. Projects also have a better chance of effectively producing change when they take a collaborative approach, sometimes involving government.

The World Wide Web and the movement for transparency and accountability in government have grown up together over the past two decades, though often in parallel, and with little research evaluating the role and potential of online technologies to bring about greater transparency, accountability and civic engagement. This report is the culmination of four months of research examining the objectives, challenges, successes and effects of online technology projects that aim to promote transparency, political accountability and civic engagement in Latin America, Sub-Saharan Africa, Southeast Asia, South Asia, China and Central & Eastern Europe.

A team of eight regional researchers documented a total of 37 case studies of relevant technology projects. Though this report contains only executive summaries of each case study, full interviews including audio podcasts and related documents, are available on our website.1 In addition to the in-depth case studies, we have also documented over 30 project listings, which provide basic descriptive information and context about related projects. This report is structured in three sections.

The introduction examines the differing aspects between traditional watchdog journalism and online media that rely on raw data sources, often directly from government websites. The introduction also aims to contextualize the benefits of transparency, accountability and civic engagement from a grassroots, networked perspective.

The second section of the report consists of regional overviews authored by each of our eight researchers. These overviews document the history of the good governance movement in each region, the role of technology in promoting transparency and accountability, and summaries of the case studies they documented. The concluding section groups case studies thematically in order draw out trends, conclusions and recommendations that apply across a number of projects.

The Health Impact Fund (HIF) is a proposal designed to incentivize pharmaceutical innovation by rewarding the development of new medicines in proportion to their health impact. The health care sector is plagued by wastage and poor governance, especially in developing countries. The MHIF system is a mobile payment and data collection system designed to enhance transparency and accountability, whilst improving the quality of data available for impact assessment. It also provides a platform for reporting misuse and abuse. The system is designed to mitigate some of the deployment challenges of the HIF and to act as a springboard for further expansion into broader mobile health (MHealth) solutions.

Presented here is an overview of the operational needs of NGOs and CBOs and the role information systems can play to increase their accountability and efficiency. Information systems need to fit the diverse operational needs of NGOs and CBOs, which include coordinating activities, training and monitoring staff, documenting results, accounting, reporting, decision making and learning, acquiring external information and encouraging community participation.

Unfortunately, there are gaps in information systems that impede the ability of NGOs to embrace ICT. To name a few, the lack of open, accessible, cross-platform mobile development tools, limited opportunities and resources provided to local small software companies to engage with NGOs, and the lack of long distance networking technologies to reach remote locations.

Two examples of technologies that were applied successfully are shared: Self Help MIS, an application to monitor activities of small microfinance organizations and credit groups and DigitalICS, an application for data collection used by agricultural cooperatives.  The author stresses that ICTs should be viewed as a tool to allow local change agents to be more effective and accountable and shows how computing is able to support local organizations by inspiring innovation, implementation and dissemination of projects, and measuring impact.

The Management of the Emergency Capacity Building Project called for a final evaluation of the Project funded by the Bill & Melinda Gates Foundation and Microsoft Corporation to assess progress towards its stated goal and outcomes “to improve the speed, quality and effectiveness of the humanitarian community in saving lives, improving welfare and protecting the rights of people in emergencies.” The main objective of the evaluation is to review progress towards project objectives and goals, to inform future endeavors, and to learn. The primary users of the Final Evaluation are the Senior Managers at the IWG agencies, the Interagency Working Group Emergency Directors, project donors, the Bill & Melinda Gates Foundation and Microsoft Corporation, as well as agency staff working on the project. The evaluation used a mixed methods approach, including interviewing individuals, holding focus group discussions with most agencies, and conducting two field surveys, one to partner organizations and one to field staff. A limitation to the evaluation was less than full access to field perspectives due to time/resource constraints and the practical inability to contact all the key staff and partners, as well as non-IWG contacts involved in the project – there simply were more than time permitted (over 500 persons). However, 93 agency staff, partners and non-IWG agencies and individuals were interviewed or surveyed. Because of the complexity of the project, evaluators were given a greater page limit to address all the points in the Terms of Reference.