MobileActive.org

The World Wide Web and the movement for transparency and accountability in government have grown up together over the past two decades, though often in parallel, and with little research evaluating the role and potential of online technologies to bring about greater transparency, accountability and civic engagement. This report is the culmination of four months of research examining the objectives, challenges, successes and effects of online technology projects that aim to promote transparency, political accountability and civic engagement in Latin America, Sub-Saharan Africa, Southeast Asia, South Asia, China and Central & Eastern Europe.

A team of eight regional researchers documented a total of 37 case studies of relevant technology projects. Though this report contains only executive summaries of each case study, full interviews including audio podcasts and related documents, are available on our website.1 In addition to the in-depth case studies, we have also documented over 30 project listings, which provide basic descriptive information and context about related projects. This report is structured in three sections.

The introduction examines the differing aspects between traditional watchdog journalism and online media that rely on raw data sources, often directly from government websites. The introduction also aims to contextualize the benefits of transparency, accountability and civic engagement from a grassroots, networked perspective.

The second section of the report consists of regional overviews authored by each of our eight researchers. These overviews document the history of the good governance movement in each region, the role of technology in promoting transparency and accountability, and summaries of the case studies they documented. The concluding section groups case studies thematically in order draw out trends, conclusions and recommendations that apply across a number of projects.

The same technologies that groups of ordinary citizens are using to write operating systems and encyclopedias are fostering a quiet revolution in another area - social activism. On websites such as Avaaz.org and Wikipedia, citizens are forming groups to report on human rights violations and organize email writing campaigns, activities formerly the prerogative of professionals. This article considers whether the participatory potential of technology can be used to mobilize ordinary citizens in the work of human rights advocacy.

Existing online advocacy efforts reveal a de facto inverse relationship between broad mobilization and deep participation. Large groups mobilize many individuals, but each of those individuals has only a limited ability to participate in decisions about the group’s goals or methods. Thus, although we currently have the tools necessary for individuals to engage in advocacy without the need for professional organizations, we are still far from realizing an ideal of fully decentralized, user-generated activism.

Drawing on the insights of network theory, the article proposes a model of “networked activism” that would help ensure both deep participation and broad mobilization by encouraging the formation of highly participatory small groups while providing opportunities for those small groups to connect with one another. Drawing on a series of interviews with human rights and other civil society organizations, the article recommends specific design elements that might foster a model of networked activism. The article concludes that although online activism is unlikely to replace some of the functions served by human rights organizations, efforts to create synergies between traditional and online efforts have the potential to provide avenues for real, meaningful, and effective citizen participation in human rights advocacy.